Multipoint videoconferencing allows three or more participants to sit in a virtual conference room and communicate as if they were sitting right next to each other. Until the mid 90s, the hardware costs made videoconferencing prohibitively expensive for most organizations, but that situation is changing rapidly.

Many analysts believe that videoconferencing will be one of the fastest-growing segments of the computer industry in the latter half of the decade.

A product (hardware or software), technology or specification that is not proprietary (e.g. not privately owned and controlled) by one vendor. Vendor neutrality can be of concern, especially in the enterprise where there is a need for systems to integrate with new hardware and software as technology evolves. The presumed advantage of choosing a vendor-neutral model is that the best technology can be used at any time.

A vertical application is any software application that supports a specific business process and targets a smaller number of users with specific skill sets and job responsibilities within an organization. Enterprise applications such as ERP (Enterprise Resource Planning) and CRM (customer relationship management) are types of vertical applications.

Vertical applications are often customized to meet the needs of industry-specific users. Vertical apps are also more complicated to use than horizontal apps, and because they need to integrate with other systems used in the organization, they may require IT assistance and deployment.